Terms & Conditions

Effective Date: 20th. March, 2025

Below is a sample draft of Terms and Conditions for **Clinalink**, a health tourism agency operating in Türkiye. Please note that this template is provided for informational purposes only and does not constitute legal advice. It is strongly recommended that you have a qualified legal professional review and tailor this document to the specifics of your services and business model before use.

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 1. Introduction

Welcome to Clinalink. These Terms and Conditions ("Terms") govern your use of our website, online services, and any related services provided by Clinalink ("Services"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any of these Terms, you must refrain from using our services.

 2. Definitions

- "Clinalink," "we," "us," or "our": Refers to the health tourism agency operating in Türkiye.
- "User," "you," or "your": Refers to any individual or entity accessing or using our Services.
- "Services": Encompasses our website, informational content, booking assistance, advisory services, and any related platforms, including travel-related and medical facilitation services.
- "Third Party Providers": Refers to external partners such as hospitals, clinics, travel agencies, hotels, airlines, and other service providers with whom Clinalink may collaborate.

 3. Scope of Services

- **Service Nature:** Clinalink is a health tourism agency dedicated to facilitating access to medical procedures, treatments, and wellness services in Türkiye. Our role includes providing detailed information, assisting with appointment coordination, and advising on travel logistics.
- Service Limitations: We do not directly provide medical treatment, nor do we guarantee the quality, outcomes, or performance of any Third Party Providers. All medical and treatment decisions are solely between you and the respective provider.

 4. User Obligations

- Accurate Information: You agree to provide complete, accurate, and up-to-date personal and medical information when making inquiries, bookings, or registrations.
- Compliance: You undertake to use our Services in accordance with all applicable local, national, and international laws and regulations.
- Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

 5. Bookings, Payment, and Cancellation

- Booking Process: When you use our platform to book services (e.g., appointments, travel arrangements, accommodations), you may be required to enter personal, travel, and financial details. Final confirmation of bookings is subject to the terms and conditions of Third Party Providers.
- Payment: All payments for services are processed through secure, third-party payment gateways. By making a payment, you confirm that you have read and agreed to the payment terms associated with your booking.
- Cancellation and Refund Policy:
- Cancellation by User: Cancellations must be made in accordance with the individual cancellation policies of each Third Party Provider. Fees or cancellation charges may apply.
- Cancellation by Clinalink: In rare circumstances (e.g., service provider cancellation, force majeure), Clinalink may cancel or reschedule your booking. In such cases, we will inform you and will make every effort to arrange an alternative solution.
- Refunds: Refunds, if applicable, will be processed according to the policies of the service provider and any agreements entered into at the time of booking.

 6. Medical and Health Disclaimer

- No Medical Advice: The content provided on our site or through our services is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
- Assumption of Risk: You acknowledge that any medical treatment involves risks and that you are solely responsible for consulting with a licensed healthcare professional regarding your eligibility, potential risks, and benefits associated with any medical procedure.

 7. Intellectual Property

- Ownership: All content, materials, logos, trademarks, and intellectual property provided by Clinalink on our website and in our communications are the exclusive property of Clinalink or its licensors.
- Limited License: You are granted a non-exclusive, non-transferable license to access and use our content for personal and non-commercial purposes only. Any unauthorized use of our intellectual property is strictly prohibited.

 8. Limitation of Liability

- General Disclaimer: To the fullest extent permitted by law, Clinalink shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of the Services, including, but not limited to, any loss or injury resulting from reliance on information provided, delays, cancellations, or issues with Third Party Providers.
- Third Party Services: Clinalink disclaims all responsibility for the quality, safety, or efficacy of any services procured through Third Party Providers. Your engagement with such providers is solely at your own risk.
- Force Majeure: Clinalink will not be held liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, or governmental restrictions.

 9. Privacy

- Data Collection and Use: Please refer to our [Privacy Policy](#) which explains how we collect, use, and safeguard your personal information.
- Consent: By using our Services, you consent to the collection and use of your personal data as described in our Privacy Policy.

 10. Modifications to These Terms

Clinalink reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to stay informed of any changes. Continued use of the Services following any modifications constitutes your acceptance of the new Terms.

 11. Governing Law and Dispute Resolution

- Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Republic of Türkiye.
- Dispute Resolution:
- In the event of any dispute arising from your use of our Services, you agree to first attempt to resolve the matter amicably through direct negotiations with Clinalink.
- If an amicable resolution cannot be reached, disputes shall be submitted to the exclusive jurisdiction of the courts in Türkiye, unless otherwise agreed by both parties.

 12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

 13. Entire Agreement

These Terms constitute the entire agreement between you and Clinalink regarding your use of our Services, superseding any prior agreements or understandings, whether written or oral.

 14. Contact Information

Should you have any questions or concerns regarding these Terms, please contact us at:

Email: mail@clinalink.com
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By accessing and using Clinalink’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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Additional Thoughts:
- For further refinement, consider adding sections on dispute escalation (mediation or arbitration), any specific terms related to online medical consultations if applicable, and detailed privacy-related obligations according to Turkish and international regulations (e.g., GDPR if applicable).
- You might also include a clause on user-generated content if your platform allows reviews or testimonials.

Let me know if you’d like more details on any specific sections or additional clauses related to your operational model.